Service and support

Speaking of service, EICO is stronger than most. Our highest priority is to make sure you have a good experience; both with our products and with the support we are offering if you would need it. Therefore, it is crucial for us, that you are satisfied and your products function the way they should.

Facts and good advice

Here we have collected some good advice about your product and our whole service-team stands by to help you if you would need any counselling, instruction-manuals, or help. Here you can read more about how to install, use, and maintain your EICO-product. Click and see our good advice on cooker hoods, sinks, bathroom fixtures and waste systems.


Do you need help?

If you need any service or spare parts, all you have to do is fill out the formula beneath. Then we will contact you as soon as possible to find a solution to your problem.

Report defect 

Here >> you can find our policy regarding personal data

Download instruction manual

Here you can download instruction-manuals for your EICO-products.

If you need information about a product that you cannot find here, you are always welcome to contact us and we will help you. 

Find your product

Energy labelling

At EICO we have a fundamental opinion about acting competent, reacting on time, and being proper. We do of course live up to the legislation concerning ecodesign.
The ecodesign requirement has the purpose of limiting the energy consumption and the climate changes of EU. In that respect, cooker hoods will have an energy labelling on a scale from A to G, where A is the most effective. This scale is being revised from time to time, so there will be more and more ambitious energy classes at the top of the scale.
The exact standards are described in the regulation about energy labelling of ovens and cooking hoods. You can find the directive here.
From the 1. of January 2015, there will be requirements about the energy labelling of cooker hoods for households.


Requirements to energy labelling

At EICO we want our products to meet certain requirements. Obviously we live up to the compulsory requirements from the EU regarding energy labelling.